How do I return an item?

Customer must contact the customer service department within 30 days to receive a Return Authorization Number (RA#). This number is required on/in the box in order to process the return.

Items should be sent in original packaging with sufficient packing material to ensure they arrive in acceptable condition. All Things Ice Cream is not responsible for lost or damaged items in transit; we suggest insuring the package for your protection. All Things Ice Cream will process return upon receipt.

  • Opened food items are not returnable.
  • Original shipping costs cannot be refunded.

Customer is responsible for all return shipping costs unless an item is received damaged or incorrect. If an item is damaged, customer should contact customer service for instructions within 2 business days of receipt.


Please address all returns to:

All Things Ice Cream
55 Bradley Drive
Westbrook, ME 04092