Frequently Asked Questions
Q: When will my order
ship?
A: Orders that are placed before 3pm EST are generally
shipped on the same business day that it is received. Orders placed after 3pm EST will ship the
next business day.
Q: What supplies do I
need to make ice cream at home?
A: To make homemade
ice cream you will need an ice cream maker, ice cubes, rock salt and a basic
ice cream base mix.
Q: Where can I find rock salt?
A: Rock salt is
usually found in your local grocery store in the salt section. We occasionally offer bags
of rock salt on our site.
Q: Can I use another kind of salt?
A: Our customers have
had success using very coarse sea salt and other salts in place of the rock
salt. We recommend using a larger amount
of salt if you are not using rock salt.
We do not recommend using salt made for your driveway as this has is
made with chemicals.
Q: I’m planning and
ice cream birthday party for my child.
Which ice
cream kit should I buy?
A: We recommend
purchasing a kit based upon the number of children attending the party. If you would like to give each child their
own ice cream ball, we have party kits specifically for that. If you are not giving the ball out as a gift,
we recommend purchasing more than one ice cream ball so that the kids can
create enough ice cream for everyone to have some without waiting.
Q: How much ice cream
can you make in the Ice Cream
Ball?
A: The original size ice cream ball makes one pint of ice
cream. On average the serving size is ½
to 1 cup of ice cream, so the original ball will serve 2-4 people.
The MEGA ice cream ball makes one quart of ice cream. It will serve 4-8 people.
Q: What kind of ice cream can you make in the
Ice Cream Ball?
A: You can make any
kind of homemade ice cream that you would in a normal ice cream maker in the
Ice Cream Ball. You only need to adapt
the amount of ice cream to fit into the ice cream ball. Original ice cream balls make one pint and
MEGA ice cream balls make one quart.
Q: I ordered one of the pre-made kits you offer
on your site. Is there a way to restock
the accessories?
A: Yes, we offer all
the accessories for the ice cream ball kits separately on our site.
Q: How do I clean the
Ice Cream Ball?
A: To clean the ice cream ball you should empty all the rock
salt and ice out of the ice end of the ball.
Rinse well with warm water so that no salt remains in the ball. Wash the canister end with soap and
water. Leave the caps off both ends of
the ball and let it air dry.
Q: What should I mix the ice cream with?
A: When mixing your
ice cream in the Ice Cream Ball you should use a wooden or plastic spoon or
spatula. Metal spoons will scrape and
damage the inside container.
Q: Do I have to mix the ice cream while playing
with the Ice Cream Ball?
A: Yes, you should mix the ice cream at least once during
the ice cream making process. The
manufacturer suggests mixing the ice cream at the halfway point. Our customers have reported better ice cream
consistency after mixing the ice cream several times during the ice cream
making process.
Q: Will the ball
break if I drop it?
A: The ball is made
of polycarbonate and is very sturdy.
However, it may break if it is dropped from a significant height or if
it collides with hard surfaces. We
recommend gently kicking or tossing the ball.
Q: Is there a
warranty on the ice cream ball?
A: There is a 1 year
limited warranty on the ice cream ball.
Damage from dropping or kicking the ball is not covered.
Q: What color lights are in the Light
Up Ice Cream Ball? Can I choose
them?
A: The lights in the
Light Up Ice Cream Ball rotate through a rainbow of colors. At this time you cannot choose what color
lights come in the ball.
Q: How long do the lights in the Light Up Ice
Cream Ball last for?
A: The lights in the Light
Up Ice Cream Ball last for up to 40 hours of continuous use. We recommend removing the lights after each
use and rinsing and drying them to prolong their life.
Q: Can you replace the lights in the Light Up
Ice Cream Ball?
A: Yes, the lights in
the Light Up Ice Cream Ball are completely removable and replaceable. If you would like to order replacement lights
please call customer service.
For more answers to frequently asked questions about the ice
cream ball, please visit our Play
& Freeze FAQ page.
If you have a question not covered on this list, please feel
free to email customer service.
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